§ 1 Validity, definition of terms

(1) Mraovic GbR, Haidestrasse 38, 1110 Vienna, Austria (hereinafter: “we” or “PilzPlanet”) operates an online shop for goods on the website https://pilzplanet.at. The following general terms and conditions apply to all services between us and our customers (hereinafter: “customer” or “you”) in the version valid at the time of the order, unless otherwise expressly agreed.

(2) “Consumer” within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that cannot be attributed to either their commercial or their independent professional activity. “Entrepreneur” is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity, whereby a partnership with legal capacity is a partnership that is equipped with the ability to acquire rights and enter into liabilities .

§ 2 Conclusion of the contract, storage of the text of the contract

(1) The following regulations on the conclusion of a contract apply to orders via our online shop at https://pilzplanet.at.

(2) Our product presentations on the Internet are non-binding and not a binding offer to conclude a contract.

(3) When an order is received in our online shop, the following regulations apply: The customer submits a binding contract offer by successfully going through the ordering procedure provided in our online shop. The order is made in the following steps:

  1. Selection of the desired goods, 
  2. adding the products by clicking on the corresponding button (e.g. “Add to shopping cart”, “Into shopping bag” or similar), 
  3. checking the information in the shopping cart, 
  4. calling up the order overview by clicking on the corresponding button (e.g. “Continue to checkout”, “Continue to payment”, “To the order overview” or similar), 
  5. entering/checking the address and contact details, selecting the payment method, confirming the terms and conditions and cancellation policy. 
  6. If the agreed quality of the goods deviates from their usual quality and usage requirements, confirmation of a negative quality agreement, 
  7. completion of the order by pressing the “Buy Now” button. This constitutes your binding order. 
  8. The contract is concluded when you receive an order confirmation from us within three working days at the e-mail address provided. 

(4) In the event of the conclusion of the contract, the contract is concluded with Mraovic GbR, Haidestrasse 38, 1110 Vienna, Austria.

(5) Before ordering, the contract data can be printed out or saved electronically using the print function of the browser. The processing of the order and transmission of all information required in connection with the conclusion of the contract, in particular the order data, the terms and conditions and the cancellation policy, takes place by e-mail after you have placed the order, partly automatically. We do not save the text of the contract after the contract has been concluded.

(6) Input errors can be corrected using the usual keyboard, mouse and browser functions (e.g. the browser’s “back button”). They can also be corrected by aborting the ordering process prematurely, closing the browser window and repeating the process.

(7) The processing of the order and the transmission of all information required in connection with the conclusion of the contract takes place via e-mail, in some cases automatically. You must therefore ensure that the e-mail address you have given us is correct, that the receipt of the e-mails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

§ 3 Subject of the contract and essential features of the products

(1) In our online shop, the subject matter of the contract is:

  1. The sale of goods. You can find the specific goods offered on our article pages. 

(2) The main features of the goods can be found in the item description. If the agreed quality of the goods deviates from their usual quality and usage requirements, this will be expressly pointed out in the item description (negative quality agreement). Insofar as the customer has given his express consent to the negative quality deviation, this defines the subject matter of the contract.

§ 4 Prices, shipping costs and delivery

(1) The prices listed in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.

(2) The respective purchase price is to be paid before delivery of the product (payment in advance), unless we expressly offer purchase on account. The payment methods available to you are shown under a correspondingly designated button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, the payment claims are due for payment immediately.

(3) In addition to the stated prices, shipping costs may apply for the delivery of products, unless the respective item is shown as being free of shipping costs. The shipping costs will be clearly communicated to you on the offers, possibly in the shopping cart system and on the order overview.

(4) Unless clearly stated otherwise in the product description, all offered products are ready for immediate dispatch after receipt of payment.

(5) The following delivery area restrictions apply: Deliveries are made to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania , Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

§ 5 Right of retention

(1) You can only exercise a right of retention insofar as it concerns claims from the same contractual relationship.

§ 6 Right of withdrawal

As a consumer, you have a right of withdrawal. This is based on our cancellation policy .

§ 7 Contract language

As contract language german will be available exclusively.

§ 8 Warranty/Customer Service

(1) It is hereby clarified that mycological products purchased on website pilzplanet.at were inspected as normal before being sold, therefore PilzPlanet is not responsible for the success or failure with buyers further handling with the purchased product. By reading this, the buyer understands and declares that he has sufficient knowledge and understanding in home and/or industrial mycelium propagation and mushroom growing.

(2) As a consumer, you are asked to check the item or the service provided immediately upon fulfillment of the contract for completeness, obvious defects and transport damage and to immediately inform us and the courier in written form with photographs. If you do not comply, this will affect your statutory warranty claims.

(3) In case of returns:

All products are inspected and guaranteed healthy before shipping. 

In case a customer receives a contaminated product, it is necessary to claim the return immediately after receiving the shipment, with photographs as evidence of the claim. 

While taking over purchased goods, customer should examine them in the delivery person’s presence. We are not responsible for the courier’s mishandling of the product. 

Therefore, it is very important for the customer to inspect purchased goods upon their arrival and in case of complaints contact the shipping service.  

Customer should examine the mycological products very carefully and check if they are damaged in any way. If there are any irregularities, the customer should take photographs and always refuse to take over a damaged shipment. 

(4) Our customer service for questions, complaints and complaints is available Mon.-Fri. from 2 p.m. to 5 p.m. by e-mail: info@pilzplanet.at and/or telephone: 0043 670 7036242.

§ 9 Information sharing

(1) PilzPlanet hereby declares that all information provided on the site, including all articles and texts are strictly informational and do not guarantee the reader’s/buyer’s success.

PilzPlanet will not bear any legal responsibility due to the customer’s use of the product in case of any side effects such as allergy, sensitivity or any illegal use of products. 

§ 10 Final Provisions/Dispute Resolution

(1) Austrian law applies. For consumers, this choice of law only applies insofar as the protection provided by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn (principle of favourability).

(2) The provisions of the UN Sales Convention expressly do not apply.

(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider is the location of the provider.

(4) The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.