Introductory provisions

Mraovic GbR, Haidestrasse 38, 1110 Vienna, Austria, telephone number: 00436707036242, email address: (hereinafter: “we” or “PilzPlanet”) operates an online shop for goods on the website

PilzPlanet, the head of personal data processing, takes care of the privacy of our users. This privacy policy explains how PilzPlanet processes your personal data. PilzPlanet is focused on the protection of your personal data and their processing in accordance with the General Data Protection Regulation and the Law on the Implementation of the General Data Protection Regulation.

Please read these Rules carefully to understand why and how we collect your personal information and how it will be used. In case of any questions or complaints related to this Privacy Policy or the handling of personal data, you can contact us by e-mail or mail at the above addresses.

By using this website, you accept this Privacy Policy.

Data collection

Personal data is any data relating to an individual whose identity is known or identifiable. An identifiable individual is a person who can be identified directly or indirectly, in particular by means of identifiers such as name, identification number, location data, network identifier or by one or more factors specific to physical, physiological, genetic, mental, the economic, cultural or social identity of that individual.

We collect your personal data only when you voluntarily provide us with such information, in accordance with the provisions of these Rules.

Certain information and non-personal data may be automatically collected through our internet servers or using cookies. Examples of information about the use of the site include: the most visited and viewed pages and links on our website, the number of completed forms, time spent on the site, the most popular keywords leading users to our site, your IP address, information collected through cookies, your data devices such as hardware settings, system activity, browser types, etc.

Basics of data processing

We process users' personal data when regulations require certain actions, when processing is necessary to perform a contract or take action before concluding a contract, or based on our legitimate interests, except when these interests are stronger than the interests or fundamental rights and freedoms of individuals requiring personal data protection. . If we cannot process personal data on the basis of the stated legal grounds, we will ask for your consent.

a) Registration

PilzPlanet allows users to register on the website. For this purpose, the user enters his name, surname, e-mail address and the desired password. Based on the registration, the user can view the offer, create their wish list, compare products, order products faster and easier and have access to special offers or immediately put products in the cart and order products.

During the registration process, an account is created for only one person and it is not allowed to communicate registration or account information to third parties. The user is obliged to keep information about his security code and user account, and is responsible for all unauthorized activities authorized and performed under his username and / or password.

The legal basis for the processing of data for the registration of users of the website is a contractual obligation arising from the registration of users on the website and the acceptance of the General Terms and Conditions. If the registered user wants to delete his profile, he can send a request to .

b) Distance buying

For the purpose of purchasing through the website, the user provides his personal data: name, surname, address, e-mail address, telephone / mobile number, in order to perform the contract and provide pre-contractual information in accordance with regulations.

When purchasing through the website, the user confirms acceptance of the General Terms and Conditions and the Privacy Policy available on the website. The user can provide his data for the execution of the contract via the website through a registered profile or as a guest.

The personal data of the user, given at the time of purchase, are processed for the purpose of fulfilling the contract, including prior verification of the conditions for concluding the contract, as well as for the purpose of conducting payment and delivery transactions. Personal data will also be processed for the purpose of preventing possible misuse, prevention of fraudulent practices, all on the basis of legitimate interest and in accordance with regulations.

The user is obliged to provide accurate, valid and complete personal data. In the event of a breach of this obligation, PilzPlanet has the right to deny such user access or deny the realization of all or part of the services or products it offers. The processing of personal data for the purpose of performing the contract is a condition for the provision of the service, and in that sense it cannot be limited or revoked. In the event that the customer does not want to provide their personal information, they will not be able to enter into a contract or make a purchase.

PilzPlanet will not disclose or transfer personal data of users, except for the purpose of fulfilling product purchase agreements (which refers to financial institutions for the purpose of making payments, suppliers of purchased products for billing, delivery and delivery of ordered product, and persons authorized to maintain IT system through which purchase transactions are performed), protection of customer interests and prevention of possible abuses. Personal data will also be provided to the competent authorities in accordance with regulations. Personal data is kept within the legally prescribed deadlines.

If the customer, who is a natural person, makes a purchase via a bank transfer / general payment slip, then we also process the data on the customer's IBAN for bookkeeping reasons and tracking transactions.

PilzPlanet does not process or have access to user credit card data and security codes, as Stripe Payments has been hired to process card transactions in accordance with the General Terms and Conditions.

If the user chooses the method of payment via PayPal account, the user agrees to forward the purchase data to PayPal. PilzPlanet has no insight into the user's card information and PayPal is considered the processing manager. The data forwarded to PayPal are name, surname, e-mail address, IP address, telephone / mobile phone number, purchase data. PayPal processes the data in order to carry out the transaction, verify the identity of the customer, prevent fraud and exchange data with credit agencies in accordance with its privacy policies.

Also, in order to make an online purchase, certain cookies are necessary to put the product in the cart and the functionality of the online store and are stored on the customer's device in accordance with regulations.

Purpose of data processing

We process your personal information when necessary for marketing purposes, to improve our business and your user experience (e.g. when you buy or order products and / or services from us, when you contact our customer service, when you sign up for our newsletter, when you fill out a survey about our products and services, etc.).

We process users' personal data for one of the following purposes:

    personalization of user experience - collected information helps us to better respond to individual needs of users;

    website improvement - we constantly strive to improve the website offer based on the feedback we receive from users;

    establishment of the primary channel of communication with users;

    for concluding and fulfilling the rights and obligations arising from the contract of sale,

Recipients of personal data

We do not offer or provide third party services or products on our website.

We may provide personal information to our trusted partners who maintain our IT system or provide services on behalf of PilzPlanet. For example, for marketing, finance, advertising, payment processing, delivery and other services. These service providers, on the other hand, are obliged, in accordance with regulations and contractual obligations, to use the transferred data exclusively for a strictly defined purpose. We also oblige partners to adequately protect the transferred data and to consider it a business secret.

Protection of your data

In order to protect the collected personal data, we use physical, technical and organizational security measures. We are constantly upgrading and testing our security technology. We restrict access to users' personal information to those employees who need to know that information in order to provide you with certain benefits or services. In addition, we educate our employees about the importance of data confidentiality and privacy and protection of your data.

Storage of personal data

All data are stored in databases and repositories in European Union.

We store the personal information we collect about you in a secure environment. Your personal information is protected from unauthorized access, disclosure, use, alteration or destruction by any organization or individual.

The data collected for the above purposes will only be stored for as long as is necessary for the above purposes. Your personal information will not be stored in a form that allows you to be identified for longer than PilzPlanet reasonably deems necessary to accomplish the purpose for which it was collected or processed. PilzPlanet will keep certain personal data for a period of time prescribed by law or a regulation that obliges PilzPlanet to keep data.

If you have given us consent, we will process your personal data until the consent is withdrawn. If you make a well-founded objection to the processing of personal data based on a legitimate interest, we will not process your personal data in the future.

If judicial, administrative or other proceedings are instituted, personal data may be stored until the end of such proceedings, including a possible period for declaring remedies.


We will retain and evaluate information about your recent visit to our website and how you have used different parts of our website for analytical purposes, i.e. to understand how users use our website.

To maintain your website and ensure that its functionality is at the expected level, PilzPlanet uses a technology known as "cookies". Cookies are small files that we send to your computer and can be accessed later. They can be temporary or permanent. Thanks to cookies, you can easily search our pages and display results that are relevant to you. Cookies show us what interests you and other visitors to our website, which helps us improve it.

User rights

The rights of users regarding the protection of personal data, under the conditions specified in these Rules and applicable regulations are:

    Right of access:

You have the right to obtain confirmation from us as to whether your personal data is being processed and, if such personal data is being processed, access to personal data. Access information includes, inter alia, the purposes of the processing, the categories of personal data in question, the recipients or the categories of recipients to whom the personal data have been or will be disclosed. However, this is not an unconditional right and the interests of other individuals may limit your right of access. You have the right to receive a copy of the personal data being processed. For further copies you have requested, we may charge a reasonable fee based on administrative costs.

    Right to correction:

You have the right to obtain from us the correction of your inaccurate personal data. Taking into account the purposes of processing, you have the right to supplement incomplete personal data, including by giving an additional statement.

    Right to erase (“right to forget”):

You have the right to obtain from us the deletion of your personal data and we are obliged to delete such personal data.

    Right to limit processing:

You have the right to obtain from us a restriction on the processing of your personal data. In this case, the relevant data will be marked and can only be processed for certain purposes.

    Right to object:

You have the right to object at any time to the processing of your personal data for reasons related to your specific situation or when personal data is processed for direct marketing purposes and you may request that we no longer process your personal data.

    Right to data portability:

You have the right to receive personal data relating to you, which you have provided to us in a structured, usable and machine-readable format, and you have the right to transfer this data to another controller, without our interference.

If you want to find out more or want to use one or more of the above rights, feel free to contact PilzPlanet by e-mail or at Mraovic GbR, Haidestraße 38, 1110, Vienna, Austria.

Notification of breach of personal data

If you are not satisfied with how we process your personal data, you can contact the Personal Data Protection Agency.

In the event of a personal data breach, we will notify you and the competent supervisory authority by e-mail within 72 hours of the extent of the breach, the data covered, the possible impact on our services and our planned data protection measures and limiting any adverse effects on individuals.

We will not send you a notification of the violation in the case of:

    if there are technical and organizational protection measures, such as encryption, that have been applied to personal data affected by personal data breaches, which make such data incomprehensible to any person who is not authorized to access it;

    if we have taken subsequent measures to ensure that personal data is no longer likely to be breached;

    if this would require a disproportionate effort, in which case we will inform you through the media or similar equally effective measures.

Violation of personal data means a breach of security that results in the unintentional or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored and processed in connection with the provision of our services.

Final provisions

In the event of a change to our privacy policy, we will notify you on this page and update the date of the privacy policy change below as follows.

This privacy policy was last amended on March 27, 2022.